(My remarks from services on April 10, 2004.)

On Tuesday at RealNetworks, we had a minute of silence for Jeremy, and I described him then with a few phrases. I thought that today I would elaborate on some of those phrases.
Jeremy was a teacher.
My first experience working closely with Jeremy was in February of 2001. My new job was to create a new business selling our software to wireless carriers. As usual when I start a new job, I started reading. After about 20 minutes I ran into a nesting cascade of acronyms:
2G, 2.5G, 3G, TDMA, CDMA, GPRS
and I thought, “What have I gotten myself into.”
About then Jeremy popped by my office and said, “How’s it going?” He had a little smirk on his face, because I think he knew that I was swimming in a sea of unfamiliar jargon. I looked up and asked, “What is all this stuff?”
He said, “What if I hold a training session for you, Sharon, Brian and Fred and help you guys understand this a little better?”
It was a rhetorical question.
So a couple days later, we gathered in the 2SW conference room each with piles of documents, and pen and notepad.
Jeremy spent hours walking us through a series of simple explanations, using brilliant analogies and clear diagrams. He patiently answered our questions, not only then, but every day since for the last 3+ years.
Now, as a result of Jeremy’s teaching, I can spout wireless jargon with the best of them.
And based on the software Jeremy’s team built, we have a healthy business with customers in over 25 countries around the world including places as diverse as Japan, Croatia, and Sri Lanka.
I know Jeremy liked creating software that people all over the world would use, because Jeremy was truly a global citizen, not just because he logged a lot of miles traveling, but because he felt that people from different cultures and backgrounds had something to contribute to the world and to him.
Jeremy’s spirit will live on in the people he taught and the inventions he created.
Jeremy was also a merry prankster.
I don’t mean that he was an incessant practical joker, although he did play jokes occasionally. More often, he told quirky, funny stories about daily life.
I’d like to read one of Jeremy’s stories taken directly from his blog:
November 10, 2003
Back in high school, I would get up well before sunrise and drive to the pool, work out, wring out my suits and leave them in my car trunk until afternoon workout. After school, I would put the cold wet suits on and swim for another two hours, wring my suits out again and leave them in the my trunk until morning. They were always wet and cold in the morning, unless it was winter, in which case they were freeze dried. Then the ritual changed to include a step where I flexed the frozen stiff suits and shook out the ice crystals until they were pliable enough to put on. That was usually followed by loud yelp!
Fast forward almost 20 years and technology has solved this problem. I still leave my suits in my car at night and every morning I still get up before dawn and drive to the pool for a swim. The SuitMate in the locker room now shakes out almost all of the water in my suit leaving it only slightly damp. By morning, thanks to this revolution in locker room technology, my suits are still chilly from sitting outside, but they are dry and there is no more yelping.
Jeremy’s spirit will live on whenever we notice the funny things in life.
Jeremy was a compassionate team leader.
Jeremy had several teams over the years, and I’ve seen him take bright, but sometimes inexperienced engineers and program managers, and he’d work with them to achieve things that they didn’t even know they had in them. If they couldn’t get everything done themselves, he’d stay up late to help them through it. He’d teach them how to get better the next time they took on a similar task.
Jeremy would often come to my office and say, “Do you know how hard and how long they’ve been working to ship this product on time?” And then he’d tell me. And I wasn’t surprised because I knew they were working hard and long hours because they didn’t want to disappoint Jeremy.
To me this compassionate leadership is the best kind of leadership, because it permanently instills his team-members with tremendous self-motivation and self-confidence.
And as a result of Jeremy’s leadership, RealNetworks now has dozens of talented people who continue to flourish and grow, even after Jeremy moved on to manage a different team.
Jeremy’s spirit will live on in the people he mentored at work.
Jeremy was someone to share the joy of life and humanity with.
From Jeremy’s blog, March 6, 2004
I spent another week in and around London, including a day trip to Dublin. The most interesting event was an exchange on the tube after a young guy with really bad teeth, clad in sneakers, grimy pants, and a yellow sport coat held a subway car door for me as I ran down the stairs trying to catch the train as it left:
Me: Thanks!
Strange guy: That'll be two pounds ninety, guvna!
Me: chuckle
Strange guy: So, what do you do?
Me: I'm an engineer. (my stock answer)
Strange guy: In computas, are ya?
Me: Yeah. What do you do?
Strange guy: Professional shoplifta. Used to be in sales, but this is better...until you get caught.
I quickly checked my wallet thinking he might also be a pickpocket and then wished him good luck with his career as he got off at the Notting Hill Gate stop.
Jeremy’s spirit will live on whenever we notice an unusual character.
Jeremy was a friend.
Recently, I had to make a somewhat unexpected trip to Asia. I travel a lot for work, and traveling without your family repeatedly can get very lonely.
Fortunately the teams in Asia needed not just me, but also a senior technical person. And I thought, “Who would I most like to travel to Asia with?” and Jeremy popped into my head.
So Jeremy and I arranged to go. Because it was last minute we had a pretty hectic time just arranging for visas, including driving to pick them up on the morning of our flight in the biggest snowstorm of the year. After driving from one closed Fedex office to another in the ice and slush, we finally got our visas, and realized we could still make the flight. We looked at each other and at the same time said, “Let’s go to China.”
And so we did, and sure enough, in addition to conducting some good business in China, Korea, and Japan we also had a lot of fun.
Whenever any of us are lonely anywhere on the planet, think of Jeremy, because his spirit lives on.
- Ian Freed (Seattle)
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